UNDERSTAND
Science Explained
Disease or biomarker background, assay principles and the role of the test in its intended context.
TECHNICAL SUPPORT
Supporting you across the full diagnostic workflow—from product selection to daily operation and troubleshooting.
WHO WE SUPPORT
Support for every team around the product
Distributors
Product onboarding, technical responses and current documentation.
Labs & Healthcare Professionals
Clear guidance on use, performance and troubleshooting.
Commercial Teams
Accurate product communication, content and training.
Customers & Product Users
Practical answers for correct use and common questions.
SUPPORT SCOPE
Clear answers, from science to daily application
Eight support areas are organized into four practical groups, so partners can quickly find the right starting point.
08Support areas
UNDERSTAND
Product Use & Procedure
Specimen, preparation, steps, timing, storage, transport and invalid-result conditions.
INTERPRET & APPLY
Performance & Interpretation
Analytical or clinical performance, expected results, limitations and appropriate wording.
INTERPRET & APPLY
Application & Troubleshooting
Structured review of procedure, environment, specimen, device condition and user actions.
COMMUNICATE
Customer Email Support
Evidence-based manufacturer responses that partners can send or adapt.
COMMUNICATE
Content Development & Review
Scientific posters, product sheets, FAQs, articles, visual copy and claim review.
ENABLE & ACCESS
Training & Team Enablement
Product training, distributor onboarding, sales enablement and communication guidance.
ENABLE & ACCESS
Controlled Document Access
Current IFUs, specifications, certificates and reusable approved knowledge.
A SIMPLE PROCESS
Ask. Review. Respond.
We structure each request around the product, intended use, available evidence and the user’s actual context.
Ask
Share the product, market, audience and specific question.
Review
We check the request against current product information and evidence.
Respond
Receive a clear answer, reusable content or the right controlled document.
When You Need Technical Help
If you encounter persistent flags, unexpected performance shifts, or hardware alerts not covered in the knowledge base, our Level 2 Technical Specialists are available to assist you directly.
Dedicated Technical Support Team
We provide expert assistance to ensure your lab maintains maximum uptime and diagnostic accuracy. Please have your instrument serial number and recent QC data available.
- Assay usage and handling protocols
- Environmental and application conditions
- Complex performance and analytical questions
Direct Email Support
support@atlas-link.comContact UsAverage response time: < 2 hours during business operations.